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A-Star always does a great job, and this time was no exception. Juan Gutierrez, the technician who arrived to do a seasonal check-up of our heater, was professional,knowledgeable,and through. He checked the heater, as well as other items of concern in the household. Thank you, Juan!
I just wanted to write a note about my experience with Adam Roten. I have dealt with Wilson/A-Star twice now and the sole reason I decided to go with this company is because of Adam. He is always prompt, polite, professional and always so easy to talk to and helps to get the job done as soon as possible. Can’t say enough good things about him and the work that was done. Best part is a now I have a great new system at a great price and my electric bill has never been lower.
So a month after replacing my HVAC system, inside and out…my rental home is colder than ever in these summer days and my electric bill was cut in half!!!
Jose Vasquez checked the heating system, the most thorough check ever!. He checked it and several other things of concern in the household. He was incredibly knowledgeable – as well as patient with my many questions.
Jose’s visit resulted in a visit the next day by Luis Gallardo and Luis Macias and their crew, to take care of insulation and a couple of other “we’ve put it off too long!” issues. Personable, efficient, quick, and professonal gentlemen.
Thank you to all who “spiffed up” and checked out everything! Good job, again, A-Star! We’re glad that we’ve used you for several years – always an outstanding job.
No one wants to be that homeowner who makes a panic call in distress because they’ve let something go too long and now they have water dripping from a vent IN the house.That’s exactly where I was when I sent an evening text to Nick who called back within the hour. He really listened to what a described and helped quash my meltdown with appropriate advisement until a tech could come by the next day. My AC is still on it’s last lap but there was no ultimatum to buy a new unit on the spot or any other unnecessary services. I will definitely call again for professional, efficient and customer-centered service.
I contacted A- Star on 12/11/2018.
for a routine maintenance service call, I was greeted the receptionist Tabitha who was in training that day as a front office receptionist.
I didn’t know that Tabitha was in training until I contacted her supervisor to give a compliment concerning Tabitha; for being in training she does a great job in handling customer needs.
The A Star Heat & Air technician was Ryan Condley
Ryan explained every option and cost associated with the repair, before the repair, so I could understand the repair.
He showed me the reading on how the capacitor was defective.
I am a retired electrician and knew what he was showing me.
He did a great job.
I recommend him highly.
Ryan has 4 years of HVAC experience and 2 years as a technician.
I had them out to replace my AC and Heating unit. They put down cloths to protect my carpet, they wore booties, they were courteous, on time and done before the time they had predicted. They cleaned up after the install and even borrowed our vacuum to clean the hallway. I was very pleased with the installers and the equipment is working great. The house is cool and the airflow is better balanced than the previous system. I briefly tested the heating unit and it worked well but I’ll know more after next winter. So far it all works well. I am pleased with the equipment, the interactions with the company and the price. Two thumbs up from my wife and I. Jim M. Plano
Plumber was on time, did his job well, was very polite , and in all ways very satisfactory. Thank you.
Unfortunately I had the need for HVAC repair. Fortunately I used A Star. Furnace/Blower went out last September a friend recommended A Star same day evaluated problem changed out….A/C was up and running that night. Service tech said evaporator coil not looking good but I did not want to spend anymore at the time….Sure enough HVAC system went down on Sunday July 8th called A Star Monday morning came right over and confirmed rest of unit needed to be replaced…..changed out rest of HVAC unit and had cold air by 10 pm Monday night!!! Great service…I believe, more than fair pricing….I will always recommend A Star…I feel lucky to have found them!
Excellent service and a very professional team, i have used their service 3 times and i have been very pleased I definitely recommend them.
I would like to say I don’t normally do reviews but this company I have to do so, my ac was not working on Sunday midday I called around other company and the soonest there were able to come to my home was Monday, a friend refer them to me so I can left message on emergency line got a called back within 15 minutes, took my information and I was told someone would be here within 2 hours. Sure enough service tech was at my home check my ac unit and was very detail as to what was wrong and my option and of course me been a single mother of three I couldn’t afford to do replacement of unit, he got on the phone with his boss and got me a god deal and was told I could do financing, service tech walk me thru the hole time on the finance website as well as my options for my financing time, I had my ac unit install that same afternoon, I was so surprise how can a company have staff ready to work and very professional and courtesy, A-Star will be my number one choice am so please from the begging of answer service to service tech and installer.
“Outstanding service! They were on time and were very thorough with their work. They even came back to check the work. I am so glad I called them! They will always be my first call for all my future HVAC needs!”
“Our A/C was not sounding great and we wanted to have it running well before the heat comes. The team at A-Star were able to come over and find the issue quickly. Thanks guys!”